Q-See QSPDVR04 Manual de usuario descargar pdf (Pagina 96)

Appendix 3.3 Troubleshootings

Appendix3.3.1 When opening the SuperDVR program, it says ‘ Can’t find

card ’.

Reboot one more time. If still same problem, click ‘Start - Program -

SuperDVR - Install’ and then uninstall the program. Reboot the computer.

After reboot, go back to ‘Start - Program - SuperDVR - Install’. Now click on

‘Install’ to reinstall driver. Then Reboot.

If for some reason still ‘Can’t find card ’, uninstall driver again. Shut down the

computer. Move PCI Card to another slot. Reboot it. And click ‘Cancel’ when

windows detect it.

Then reinstall driver by going to ‘Start - Program - SuperDVR - Install’.

For other setting in the program, please read user manual 1-7 chapters.

Appendix 3.3.2 How to setup the web client to monitor from Internet

1. On Main Computer where DVR Card Installed

STEP1 Make sure the computer connected to Internet. DSL or Cable

Modem preferably.

STEP2 Find out your IP address. You can go to this link to find the IP

address http://lawrencegoetz.com/programs/ipinfo/ .

STEP3 Open up the SuperDVR program and go to basic configuration.

Check and ENABLE Web Camera Service and Remote Play Back Service.

STEP4 Make Note on Data Port, Command Port and RPB port.

NOTICE

If you are connecting to internet using router, you need to configure the setup of the

router and do the port forwarding. Ports that need to be forwarded: 80, 1159, 1160 and

1161. Check your router manual on how to setup that.

2. On Remote Client Computer

STEP1 Minimum Requirement for the client computer:

- Pentium 2.8 GHZ

-512 MB RAM

- Windows 2000 (SP4 min) or Win XP (SP2 min)

- NVIDIA Video Card with 64 MB min or similar

- DirectX 9.0 minimum

- 80 GB HDD

STEP2 Open up Internet Explorer.

If you are running XP with SP2 follow the steps then: on Internet

explorer, click ‘Tools - Internet Option - Security - Custom Level’,

and enable ‘Download unsigned ActiveX controls’.

STEP3 In the IE textbox of the Internet explorer, input the IP address of

Main Computer.

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Q-See QSPDVR04 Manual de usuario Pagina 96